Transform Healthcare With Every Conversation
Empowering medical professionals through expert-led training, 1:1 coaching, and interactive workshops to enhance patient communication.
Choose a course:
Book today!This has been by far the most valuable investment in my self-development that I have made.
Why Point Taken?
Improved Patient Outcomes
Enhance patient care through effective communication
Confident Communication
Become a more confident communicator in high-pressure situations
Enhanced Collaboration
Improve interdisciplinary collaboration and teamwork
Courses
Building Confidence In Your Interpersonal Skills
This interpersonal skills course has been designed to develop the participants’ knowledge, skill and confidence in the different styles of communication. Each session is an hour long and I recommend a course of 6
Agenda
- Lesson 1. Building rapport
- Lesson 2. Understanding and managing human emotion.
- Lesson 3. Non-verbal, verbal and para-verbal communication.
- Lesson 4. Active Listening
- Lesson 5. Empathy and perspectives.
- Lesson 6. Breaking bad news and having difficult conversations.
Each session is an hour long and I recommend a course of 6
How Different Cultures Affect Communication
Arriving in the UK to work within the NHS could be intimidating all on its own but throw in cultural differences and this can create all sorts of challenges. This course concentrates on understanding the British culture surrounding the NHS and the challenges faced by doctors starting their career.
Agenda
- Lesson 1. Communication Information
- Lesson 2. Evaluation and Feedback
- Lesson 3. Leadership and Hierarchy
- Lesson 4. Trust and relationships
- Lesson 5. Managing Conflict
- Lesson 6. Reframing and The Circle of Influence.
Each session is an hour long and I recommend a course of 6
Understanding Human Behaviour to Communicate More Effectively
This interactive workshop is designed to shed light on the different personality and behaviour types so we can learn to adapt the way we communicate to accommodate others, allowing for confident, assertive and effective communication.
Agenda
- Lesson 1. Understanding The Different Behaviour Types.
- Lesson 2. Empathy and Perspectives
- Lesson 3. Managing Human Behaviour and Emotional Intelligence.
- Lesson 4. Reframing Unhelpful thoughts and Resilience.
- Lesson 5. Breaking Bad News.
- Lesson 6. Managing Conflict
Each session is an hour long and I recommend a course of 6
Empathy & Breaking Bad News Workshop
Being a doctor is not just about your medical expertise. It is also about the ability to connect with your patients as individuals on an emotional level using compassion and empathy.
Dealing with Conflict
In large organisations, conflict is unfortunately inevitable. This can be down to mismatched personalities, differences in opinion, work/life stress and miscommunication. These sessions will give you techniques to improve your ability to de-escalate or resolve conflict with confidence.
1:1 Coaching
This is an opportunity to have some one-to-one time with me to discuss anything that is on your mind and for me to support you to reach your goals.
Meet Charlotte
Charlotte Grundy is a confidence coach and mentor with a firm belief in helping individuals achieve successful and fulfilling lives both professionally and personally.
Since setting up her own business over 12 years ago, Charlotte has worked with clients who struggle with vocal confidence and general communication concerns, whether that be a fear of public speaking or a strong accent that has held them back in life.
For the last 6 years Charlotte has supported medical professionals, especially IMG’s as they navigate their career in the NHS. She has helped them develop an understanding of the British culture, how to communicate with colleagues respectfully and navigate difficult situations with confidence.
"My aim is to give you bespoke training and techniques to achieve your personal goals of communicating clearly, effectively with confidence and authenticity."
Charlotte is a professionally trained actress, graduating from the Birmingham School of Speech and Drama in 2007. "A significant part of my training was studying the voice and how it works. We also gained skills in controlling and even using anxiety and nerves on stage in order to perform with energy and confidence, learning how to engage with an audience."
"I want my clients to have an understanding of why we get nervous, how those nerves can manifest themselves and most importantly how to control those nerves and use them to our advantage."
"I am passionate about seeing people thrive without limitations."
Questions
Is this community right for you?
- Are you new to the UK?
- Are you struggling to understanding the British culture.
- Do you sometimes feel confused and isolated due to cultural differences.
- Are you finding it hard to build effective relationships with your patients and colleagues.
- Do you find it hard to get your voice heard.
- Do you find your message is not being received how you intended it?
- Do you find certain patients hard to manage. For example, chatty patients.
- Do you find it hard to show empathy?
- Have you failed or do you worry about failing your medical exams.
- Have you been told to improve your Interpersonal Skills?
